New or Updated Registration Requests
Registration for a logon ID is currently available to all customers and allows you to
access all of the eServices to which you are entitled.
- To update your registration information please make any desired
changes and re-submit your registration request.
- To register, click on the Register button on the Logon page.
The following fields are required in order to complete a new registration or registration
update request:
- Your First and Last Name: the name you wish to use when doing business with us
(e.g. Fred Smith).
- Company Name: the name of the company you represent.
- Your Title: the position you hold within your company (e.g. I.S. Director).
- Address: the street address to which correspondence should be mailed.
- City: the city for the street address entered.
- State/Province/Territory: the state, province, or territory information for the
street address entered.
- Country: the country for the address entered.
- Zip Code: the postal code for the street address entered.
- E-mail Address: a valid e-mail address to which we can send your registration
confirmation; your e-mail address will also serve as your logon ID in most cases.
- Phone Number: the telephone number where you may be reached if necessary.
- Desired User ID: a user ID of your choice up to 80 characters in length
In order to associate your personal information with the appropriate customer/enterprise
information at least some of the following information must be supplied. If you do not
supply enough identifying information we will have to follow up with you and this will
delay completion of your registration.
Customer Identification Fields
- Customer Number: the number assigned by Hewlett Packard Enterprise that we use to track business with
your company.
- Previous Order Numbers: the order number assigned by the Hewlett Packard Enterprise
NonStop Enterprise Division to any previous
business we have done with your company.
- Existing System Numbers: the NonStop system number of any NonStop system
owned by your company.
Comments
Use this area to indicate any special information that will help us better respond to
your request. For example, if your phone number or email address have changed, please indicate
this in the comments section and we will gladly update your information in our database.
Logon
Logging on allows you to view the list of eServices to which you are entitled.
Registration is required to obtain a logon ID.
If you are not already logged on you will be presented with the Logon page when you first
come to the NonStop eServices Portal.
Logon Fields
- Logon ID: for customers, this is the eServices User ID provided when you
registered (e.g. Smith1234). If you are an Hewlett Packard Enterprise employee this
is your eServices User ID or your Transfer ID.
- Password: for customers, this is the password provided upon registration. For
Hewlett Packard Enterprise employees, this is the password for the type of ID you are using.
Forgot your Password or your Logon ID?
If you have forgotten your password or Logon ID please click the "Forgot your password?"
link under the Password field and enter your Logon ID or your email address.
Your password and Logon ID will be sent via email
to you immediately. You will receive two separate email messages, one with your Logon ID and
the other with your password.
Please note that once your password has been sent via email you will
be required to change it before logging on.
Changing your Password
NonStop eServices Portal passwords must be changed every 90 days or when communicated
via phone or email. New passwords must be a minimum of 8 characters long and contain
at least three of the following four types of characters: upper case alphabetic,
lower case alphabetic, numeric, special keyboard characters.
Browsers and Plug-ins
The NonStop eServices Portal is optimized for the latest versions of Google Chrome, Microsoft Internet Explorer (9.0 and above)
and other latest versions browser versions. If you experience difficulty displaying some pages or receive scripting errors,
please update the version of your browser and try again.
Problems?
Comments and feedback regarding the NonStop eServices Portal are welcome via
email
.
Hewlett Packard Enterprise Support Center and KBNS Migration
Frequently Asked Questions for Customers
Q. What is Hewlett Packard Enterprise Support Center?
A: The HPE Support Center is the next generation support portal from HPE, where IT professionals can get the information they need to support their HPE products. One of the key features of this new portal is the 'Search support knowledge' feature for NonStop customers. As a new feature, a NonStop Support forum will be available for peer-to-peer technical support and knowledge sharing.
The HPE Support Center will be available at no additional cost as part of your warranty or contractual support agreement with HPE.
Q. What is the difference between 'KBNS in the NonStop portal' and the 'Search support knowledge' feature in HPE Support Center’?
A: You will be able to use the Search support knowledge feature to find answers to your questions as with KBNS today. Additionally, you will need an HPE Passport User ID and a password to log into the HPE Support Center portal to access the 'Search support knowledge' feature. The necessary credentials and login process will be mailed to all the KBNS users before the migration date. The NEP (NonStop eServices Portal) will continue to be your NonStop support portal for all other requirements like web case management, SPR (patch) downloads, orders, OS on media orders, proactive notification and order status.
Q. Why do I need an HPE Passport User ID?
A: HPE Support Center works with the HPE Passport, HPE's single-sign-in service spanning many websites on HPE.com. To access the 'Search support knowledge' feature, you will have to login with the HPE Passport User ID. If you are an existing KBNS user, you will be receiving the login credentials before the migration.
Q. I already have a HPE Passport User ID. Can I use the same User ID to access HPE Support Center?
A: Yes. Your User ID will automatically be entitled to access HPE Support Center.
Q. Who will create the HPE Passport User ID for me?
A: The DMG (NonStop Data Management Group) helpdesk team who currently manage your KBNS registration and the NEP registration team will create the sign-in credentials and mail it to you.
Q. How do I access the new NonStop 'Search Support Knowledge' feature?
A: From June 2011, you can directly login through the HPE Support Center portal using the HPE Passport User ID and password. A link to the HPE Support Center portal will also be provided from the NEP portal for your convenience. Once you log into the HPE Support Center portal, you can then select Search support knowledge under the Knowledge base section to start your search.
Q. How do I search for answers in the new 'Search Support Knowledge' feature?
A: You can enter the same kind of statements you used earlier in KBNS and you will see the same kind of answers to the questions raised. . All KBNS documents are considered "solution" documents in Search support knowledge. You can optionally restrict your search to search only “Engineering notes, solutions, bug reports, FAQs” to narrow your search results.
Q. What can I do now to prepare for the migration?
A: The new HPE Support Center will use HPE Passport for sign-in. You will receive your HPE Passport credentials and instructions on the sign-in process as the migration date nears. There are no steps you need to take at this time.
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